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NAARU Terms of Use

Effective Date: January 1, 2026 Last Updated: January 1, 2026

1. Overview

These Terms of Use ("Terms") govern access to and use of the NAARU platform, website, and related services ("Services") provided by NAARU ("we," "our," "us").

If you are a business client using NAARU under a signed Master Services Agreement (MSA), your MSA governs your use of the Services. These Terms apply to website visitors and, to the extent not superseded by the MSA, to Authorized Users of the platform.

By accessing the NAARU platform or website, you agree to these Terms.

2. Access and License

Subject to these Terms (or your MSA, if applicable), NAARU grants you a limited, non-exclusive, non-transferable right to access and use the Services for your authorized internal business purposes.

The Services are provided as software-as-a-service (SaaS). No software is sold or transferred to you.

3. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose, including unlawful surveillance or prohibited workplace monitoring
  • Use the Services in a discriminatory, retaliatory, or otherwise unlawful manner toward any individual
  • Use platform outputs as the sole basis for employment, disciplinary, compensation, promotion, termination, or other significant employment decisions without meaningful human review
  • Reverse engineer, copy, modify, or attempt to extract source code or algorithms from the platform
  • Attempt to gain unauthorized access to any part of the Services, infrastructure, or other customer accounts
  • Interfere with or disrupt the security, integrity, or operation of the Services
  • Use the Services to process data in violation of applicable privacy, employment, labor, surveillance, biometric, or wiretap laws

4. AI and Computer Vision Disclosure

The NAARU platform uses computer vision, machine learning, rules-based detection, and related analytics to analyze video footage and generate operational insights, alerts, and reports.

Important:

  • Outputs may be probabilistic, inferential, incomplete, or inaccurate and require human review and judgment
  • Facial recognition and biometric identification are not performed by default. Repeat offender detection, where enabled under your Order Form, uses non-biometric identifiers only unless separately and expressly enabled in writing
  • NAARU does not provide legal, HR, labor, or compliance advice and does not make employment or disciplinary decisions on your behalf

Person re-identification is used only in connection with flagged operational events and is not applied to general guest or visitor activity. NAARU does not build guest profiles, track visitor movement across visits, or create persistent records of individuals who are not associated with a flagged event.

You are solely responsible for how you use and act on platform outputs.

5. Client Responsibilities

You are solely responsible for:

  • Obtaining all rights, notices, consents, and authorizations required by law to collect, use, and process footage and data through the Services (including employee notifications, workplace surveillance notices, and any required consents)
  • Compliance with all applicable laws governing your use of the Services, including privacy, employment, biometric, surveillance, and anti-discrimination laws
  • The operation, compatibility, and lawful use of your own cameras, NVRs, networks, and other source systems
  • Posting any required surveillance or monitoring notices at monitored locations

6. Intellectual Property

As between you and NAARU:

  • You own your data. Video footage and other Client Data submitted to the platform remains yours.
  • NAARU owns the platform. All software, models, algorithms, dashboards, interfaces, documentation, and aggregated/de-identified data derived from use of the Services are owned by NAARU.

You grant NAARU a limited right to host, process, analyze, and use your data as necessary to provide the Services as described in your agreement.

7. Fees and Payment

Fees are governed by your applicable Order Form. Invoices are due NET 30 unless otherwise stated. Late payments may accrue interest at the lesser of 1.5% per month or the maximum lawful rate. All fees are exclusive of taxes.

8. Service Availability

NAARU targets 95% monthly platform uptime. Service credits for downtime are Client's sole remedy for availability failures, as described in the Service Level Agreement.

NAARU may suspend access if: (a) payment is overdue and not cured within 10 days of notice; (b) your use poses a security or legal risk; (c) you violate these Terms; or (d) required by law.

9. Disclaimers

THE SERVICES, OUTPUTS, AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE." NAARU DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

NAARU is not responsible for decisions, actions, or omissions taken based on platform outputs.

10. Limitation of Liability

To the maximum extent permitted by applicable law, NAARU's liability arising from or related to these Terms or the Services is limited as set forth in your signed Master Services Agreement. If you have not signed an MSA, NAARU's liability is limited to the fullest extent permitted by law.

In no event will NAARU be liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, or business interruption.

11. Indemnification

You agree to indemnify and hold NAARU harmless from any third-party claims arising from: (a) your breach of these Terms; (b) your use of the Services in violation of applicable law; or (c) any claims by your employees or third parties arising from your use of platform outputs in connection with employment or disciplinary decisions.

12. Confidentiality

Non-public information shared between the parties in connection with the Services is confidential and may not be disclosed to third parties except as required by law or with written consent. Confidentiality obligations survive termination for five (5) years, except that trade secrets remain protected indefinitely.

13. Term and Termination

These Terms remain in effect while you use the Services. Either party may terminate for material breach not cured within 30 days of written notice. Upon termination, your access ends, accrued payment obligations remain due, and Client Data is handled per the Data Processing Agreement.

14. Governing Law

These Terms are governed by the laws of the State of Kansas, excluding conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Kansas.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated with at least 30 days' notice. Continued use of the Services after the effective date of updated Terms constitutes acceptance.

16. Contact

NAARU 2332 N Brandon Cir, Wichita, KS 67226 Email: [email protected] Website: naaru.app